Privacy policy

1. Purpose and Scope of Notice

This notice is intended to explain how your Personal Data will be handled by CARPETERIA-PACKAGING, S.L. (the "CARPEPACK, "we", "us" and "our") and sets out the information including the personal information detailed below relating to you ("Personal Data") that will be collected and processed by CARPEPACL and/or on its behalf by its third party service providers in the context of your dealings with us.

For the purposes of this notice, the controller of your Personal Data is CARPETERIA-PACKAGING, S.L of Ctra. Prats de Lluçanès, 903 nau 1 08207 Sabadell (BCN), Barcelona (Spain) with tax ID B-65371718. Overall, your Personal Data will be under the responsibility of CARPEPACK. If you have any questions or concerns about this notice, please email dades@carpepack.com

2. Application of this Notice.

IMPORTANT: please note that this Notice, while intended to be as complete and accurate as reasonably possible, is not exhaustive and may be updated from time to time in accordance with section 9 of this Notice.

This Notice is separated into a number of sections, some or all of which may be relevant to you depending on the nature of your relationship with CARPEPACK. In all cases, you have certain rights under data protection law which are set out in section 8. In particular, you have a right to object at any time to the processing of your Personal Data where we process your Personal Data on the legal basis of pursuing our legitimate interests.

Marketing & Business Contacts: if you have signed up to receive marketing communications from us, you can read about how we will use your Personal Data for this purpose at section 4.1

Website Users: if you use our website, [www.carpepack.com ], (the "Website"), you can read about how we use your Personal data as a website user at section 4.2. Website users should also read our Cookies Policy.

Social Media Users: if you use our social media accounts, you can read about how we use your Personal data as a social media user at section 4.3.

Existing Customers: if you are an existing customer of CARPEPACK customer, you can understand how we process your Personal Data for administrative and business purposes at section 4.4.

3. What Personal Data We Process

Depending on your dealings with us, we will process the following types of Personal data about you :

If you are a marketing/business contact, your name, your employment details, your contact details, your business activities and interests and information relating to your subscription to, receipt of or interest in any of our mailing lists or newsletters.
If you use the Website, information about your visits to our Website, your location and IP address, the browser software you use and the date and time you access the Website.
If you interact with our social media accounts, we collect Personal Data about you such as name, location, country, job title, company, area of interest, provided that these types of personal data are publicly visible from your social media accounts,
If you are a customer: your name, employer details, billing information, details of your visits and your correspondence and communications with our staff and any information which is provided to us by you or on your behalf.

4. Purpose & Legal Bases

The Purpose and Legal Base of your Personal Data processing can vary depending on the relationship you have with us and/or the channel you are using to access CARPEPACK services.

4.1 Direct Marketing and Business Contacts

If you are a marketing/business contact we may obtain, collect and process your Personal Data for the following purposes:

To promote CARPEPACK business activities;
To invite you to events;
To develop and maintain relationships with you;
To manage and administer our relationship with our business contacts and with our customers;
To send you marketing material, newsletters and other information; and
To monitor and analyse your interest in the material we send to you;

In these circumstances we generally rely on your consent to provide you with information about our products and services through direct marketing.

In all other circumstances, including where we are already in contact with you, we rely on our legitimate interest to continue to contact you about products which we think may be of interest to you.

You will always have the opportunity to stop receiving marketing communications. You can always opt out of email marketing from us by clicking the "unsubscribe" link at the bottom of marketing emails which we send you.

4.2. Website Users

If you visit our Website we may obtain, collect and process your Personal Data for the following purposes:

To provide, improve, test and monitor the effectiveness of the Website;
To monitor metrics such as total number of visitors, traffic data and demographic patterns;
To ensure content on the website is presented in the most effective manner for you and to enhance your use of the website; and
To notify you of any changes to the Website and/or our services.

We obtain, collect and process this personal information based on our legitimate interest in ensuring that the Website is operating smoothly and in order to analyse which content is of most interest to visitors. This helps us to keep the Website available and to improve your experience when you visit the Website.

4.3. Social Media Users

If you visit our social media accounts, we may obtain, collect and process your Personal Data for the following purposes:

For the purpose of understanding our audience’s demographic, preferences and interests, and being able to provide our audience with more relevant information and news via our social media accounts (profiling)
For the purpose of optimizing our audience and targeting.

4.4. Existing Customers

As an existing customer, we may obtain, collect and process your Personal Data for the following purposes:

To conduct administrative, billing and operational processes;
To review and respond to any correspondence or queries you send us;
To monitor sales levels and review sales patterns;
To conduct due diligence checks;
To fulfil orders and comply with our obligations under any contract of sale we may have with you;
To process any financial payments and manage your customer account;
To enter into contractual relations with the organisation with which you are connected;
To send you marketing information. Please see section 4 of this Notice for further information.
To comply with applicable Member State and European Union company law;

We obtain, collect and process your Personal Data for the above purposes based on the following legal bases:

our legitimate interest to ensure the operation of our business and the maintenance of our customer relationship with you;
a necessity in order to enter into and perform a contract with you;
a necessity to process your Personal Data in order to comply with a legal obligation under applicable law to which we are subject.

In the event that you do not wish to provide us with your Personal Data so that we can process it for the purposes outlined above, we will not be able to provide services or sell products to you.

5. Disclosure of your Personal Data

Depending on your dealings with us, we may disclose some or all of the Personal Data we collect from and obtain about you to the following parties: service providers who provide support services, IT & website service providers, marketing companies, PR agencies, printers, advertising agencies and other suppliers, other people in your organisation, third parties involved in hosting or organising events or trade fairs, professional advisors such as tax or legal advisors, consultants and accountants, regulatory authorities (e.g. enforcement agencies and public bodies) and third parties in connection with the sale or purchase of CARPEPACK or its assets.

6. Transfers of your Personal Data

We won’t transfer your Personal Data outside of the European Economic Area ("EEA"). Certain Recipients (our third party service providers) who process your Personal Data on our behalf won’t do it either to a country that does not provide an adequate level of protection to your Personal Data. Where such transfers occur, it is our policy that: a) they do not occur without our prior written authority; and b) that an appropriate transfer agreement is put in place to protect your Personal Data.

7. Retention of your Personal Data

In general, we expect to keep your Personal Data for what we deem a reasonable period to fulfill the data treatment purposes for which we collected your Personal Data and to comply with any possible responsibility that could derive from the purpose of treatment.

Once we have determined that we no longer need to hold your Personal Data, we will delete it from our systems.

8. Your Rights and how to exercise them

Under the General Data Protection Regulation, you have the right to be informed, of access, to rectification, to erasure (“right to be forgotten”), to restrict processing, to data portability, to object and other rights in relation to automated decision making and profiling.

You can find detailed information about your rights here.

If you want to exercise your rights, please contact us at dades@carpepack.com

We will respond to an individual request without undue delay and in any event within 30 days of receipt of the request. You also have the right to lodge a complaint with the Data Protection Agency of your country of residency.

9. Changes to this Notice & Questions

We may amend this Notice on occasion, in whole or part, at our sole discretion. Any changes will be effective immediately upon publishing the revised notice. If you have any questions, comments or concerns about the way your Personal Data are being used or processed by CARPEPACK, please submit your question, comment or concern in writing to us by email at dades@carpepack.comor by post to CARPETERIA-PACKAGING, S.L of Ctra. Prats de Lluçanès, 903 nau 1 08207 Sabadell (BCN), Barcelona (Spain).